• Bhutan : 98300-13505/98311-43505
  • Silk Route : 98314-35505/98305-90505
  • Sikkim/Darj/NE : 97485-52505/97485-58505
  • Nepal : 99035-73505 / 98300-13505

NatureWings Logo

Terms and Conditions



GENERAL

The Domain www.NatureWings.com means is owned ,maintained and managed by a company called NatureWings (www.NatureWings.com) held under the laws of India and having its registered office at AE341, Sector -1 , SaltLake City , Kolkata 700064., West Bengal India. All the liability & responsibility of www.NatureWings.com will be served by NatureWings.

By using our Site you agree to these General Terms and Conditions, the Privacy Policy of this site and you explicitly bound by the Terms and all applicable laws and regulations that administer this Site and your booking.

HOW TO BOOK ACCOMMODATION OR OTHER SERVICES

NatureWings offers its customers services like Hotel Booking , Package Booking and Car booking. Except www.ChutiBazaar.com , all such bookings are made in offline mode. The terms and Conditions mentioned here will be applicable only for Offline Booking method . For Online Booking method , please refer the Terms& Conditions section of the site www.ChutiBazaar.com.

To make a booking you will be asked to submit personal information, about yourself such as your name, email address, telephone number and credit card details (Personal Information). Whenever you provide such Personal Information, www.NatureWings.com will collate and use such Personal Information in accordance with www.NatureWings.com Privacy Policy. You are requested to read the privacy policy carefully in full before providing any Personal Information to www.NatureWings.com.

CONFIRMATION

To confirm a booking, you must be authorized to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.

www.NatureWings.com will confirm your booking and issue you with an email confirmation along with e-voucher with a Confirmed Status. Customers are required to produce the e-voucher at the time of check-in along with their Original Identity card. In the event of failure to produce a valid identity card customers booking may get cancelled and accommodation providers may deny entry to their premises. In case of very unlikely situation due to technical or any other reasons , rooms are not available , www.NatureWings.com may intimate the guests about the non-availability of the rooms and will provide the guests a similar kind of accommodation or can issue a credit voucher valid for one year or refund the full amount , as desired by the customer.

In the event that you call www.NatureWings.com by telephone, or are called by www.NatureWings.com regarding your booking, calls may be recorded for monitoring and training purposes. In the event of a dispute regarding a booking, www.NatureWings.com reserves the right to review all such recorded call information.

CANCELLATION, AMENDMENT and REFUND POLICY

You may modify or cancel your booking at any time prior to your arrival date by sending us an email with your booking reference id and your mobile no provided at the time of booking at Naturewings.m@gmail.com subject to cancellation terms and conditions .

www.NatureWings.com will not process any cancellation/modification request over phone . Only Email Request will be entertained for cancellation or amendment. Amendment /modification request can be entertained subject to availability of hotel rooms in the respective hotels for the respective category of rooms. If the respective category of rooms are not available at the respective hotel, then the amendment request will be treated as cancellation. For modification/amendment, however there will be no charge.

Cancellation rules for Hotel /Package/Car Booking
Cancellation Rules Cancellation amount
0-6 days before the check-in-date/Start Date of the journey2 No Refund
06 days & above and less than 15 days before the journey 75%
15 days & above and less than 30 days before the journey 50%
30 days & above and less than 45 days before the journey 25%
45 days & above and before the journey 15%

The Cancellation amount will be applied on the total booking amount. In case of Package booking, Start Date of the journey will be treated as zero days and individual Hotel Check-in-Date will not be considered.

No refund will be processed if it is cancelled within 6 days before the check-in-date/Start Date of the Journey. For consideration of no of days, the check-in /Start Date will be excluded. So, for any cancellation request made within 6 days from the date of check-in/Start Date of the Journey, it will be treated as “No-Show” and No refund will be processed.

Refund Policy

No cancellation will be accepted over telephone. Please send us a mail to naturewings.m@gmail.com with your booking reference ID and mobile number along with your Bank Details. Refunded amount will be processed and refunded to your respective Bank Account within 5-7 business days from the date of such cancellation request. In no circumstances, cash will be refunded.

AGE & RESPONSIBILITY

You warrant that you are 18 years of age or over and have legal capacity to use the Site and to create a legally binding contract.

You warrant that all personal information submitted during accommodation booking is correct and you accept financial responsibility for all transactions made under your name or account.

BEFORE YOU TRAVEL

NatureWings.com is not liable for damages or losses that may result from travel to any particular destination. NatureWings.com shall not be liable for any expense incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.

INSURANCE

You are strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the home destination in the event of an accident or illness.

FORCE MAJEURE

www.NatureWings.com will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or your team member for any failure by the accommodation providers and/or www.NatureWings.com to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe, political and social strike /bandth , weather condition , change of Govt policy regarding issuance of permits, imposition of restriction on permits by the govt authority or any other causes that seriously affect both parties and other unforeseeable causes beyond www.NatureWings.com's control. In such case,any additional expenses, if any needs to borne by the customers at the spot only

COMPLAINTS/ ISSUES AND IN CASE OF EMERGENCIES

In the unlikely event that you have reason to complain or experience any problems or you are in emergency or distress, please write an email to Naturewings.m@gmail.com and in case of unavailability of internet facility to the customers , customers are requested to feel free to call our 24X7 Help line no 96746-16394 and www.NatureWings.com will take appropriate action at the earliest opportunity and will help the customers to resolve their needs.

LEGISLATION AND COURTS OF JURISDICTION

This agreement will be governed by law of India and any disputes will be dealt with by the Indian courts under the jurisdiction of kolkata west Bengal.